Pre-Staging Configuration POP/LAN Staging Config Plan POP/LAN Staging Config Plan POP/LAN Staging Config Plan Fiber/ ONS15454 Mapping & Config Fiber Services Installation document ISP Services Installation document Voice Services Installation document Review Network Design Docs ISP ROUTERS  mapping document Fiber/ ONS15800 Mapping & Config VOICE/XXXX CFG & Mapping Document Start Start CN Back BoneInstallation document Reserve/ Allocate trunks Reserve/ Allocate IP addresses and Node Numbers Naming and numbering conventions Pre-Staging Configuration Network Management and Security Network Design Engineering Ops/Deployment Logistics Notification process Asset Inventory process activity Executive MGT Operations NOC NOC (Infrastructure) Field Services Engineering Ops & Integration Marketing/Network Access Planning Sales Network Design Network Design Network Design Configuration MGT Configuration MGT Configuration MGT Site Selection Site Selection Site Selection POP/LAN Buildout/Cable POP/LAN Buildout/Cable POP/LAN Buildout/Cable POP/LAN Pre-Staging CFG POP/LAN Pre-Staging CFG POP/LAN Pre-Staging CFG CN Turn up CN Turn up CN Turn up Circuit Plan & Pricing Circuit Plan & Pricing Circuit Plan & Pricing Site Implementation Site Implementation Site Implementation Site RunBook Asset MGT Asset MGT Asset MGT Asset Integration Finance/Order MGT Asset Template Work Order Pre-Staging Configuration Pre-Staging Configuration Pre-Staging Configuration Certification and Lock Down Certification and Lock Down Certification and Lock Down Config/ NMS MGT Config/ NMS MGT Config/ NMS MGT TEST TEST TEST Backbone and Network Component build - test - monitoring systems Backbone and Network Component build - test - monitoring systems Backbone and Network Component build - test - monitoring systems Operations Dep. MGT Operations Dep. MGT Operations Dep. MGT Logistics Logistics Logistics Staging Staging Staging POP Build out POP Build out POP Build out Executive Approval Executive Approval Executive Approval Site Proposal Site Proposal Site Proposal Site Evaluation Site Evaluation Site Evaluation NOC  Acceptance Pre-Staging Configuration Pre-Staging Configuration Pre-Staging Configuration POP COLO  Data Archive POP COLO  Data Archive Certification and Lock Down Certification and Lock Down Certification and Lock Down Config/ NMS Management Config/ NMS Management Config/ NMS Management TEST TEST TEST CN Turn up & Preliminary Noc Acceptance CN Turn up & Preliminary Noc Acceptance CN Turn up & Preliminary Noc Acceptance Operations Deployment Management Operations Deployment Management Operations Deployment Management Logistics Logistics Logistics Staging Staging Staging Executive Approval Executive Approval Executive Approval Site Evaluation Site Evaluation Site Evaluation POP Build out POP Build out POP Build out Sales initiates POP/COLO Prospect Site Implementation Network Management and Security Network Design Engineering Ops/Deployment Logistics Notification process Asset Inventory process activity Executive MGT Operations NOC NOC (Infrastructure) Field Services Engineering Ops & Integration Marketing/Network Access Planning Sales Network Design Network Design Network Design Configuration MGT Configuration MGT Configuration MGT Site Selection Site Selection Site Selection POP/LAN Buildout/Cable POP/LAN Buildout/Cable POP/LAN Buildout/Cable POP/LAN Pre-Staging CFG POP/LAN Pre-Staging CFG POP/LAN Pre-Staging CFG CN Turn up CN Turn up CN Turn up Circuit Plan & Pricing Circuit Plan & Pricing Circuit Plan & Pricing Site Implementation Site Implementation Site Implementation Site RunBook Asset MGT Asset MGT Asset MGT Asset Integration Finance/Order MGT Asset Template Work Order Pre-Staging Configuration Pre-Staging Configuration Pre-Staging Configuration Certification and Lock Down Certification and Lock Down Certification and Lock Down Config/ NMS MGT Config/ NMS MGT Config/ NMS MGT TEST TEST TEST Backbone and Network Component build - test - monitoring systems Backbone and Network Component build - test - monitoring systems Backbone and Network Component build - test - monitoring systems Operations Dep. MGT Operations Dep. MGT Operations Dep. MGT Logistics Logistics Logistics Staging Staging Staging POP Build out POP Build out POP Build out Executive Approval Executive Approval Executive Approval Site Proposal Site Proposal Site Proposal Site Evaluation Site Evaluation Site Evaluation

TelecomComplexity is copyright of PB&SP Inc. with special thanks to CTC Communications for allowing release of these designs. Sanitized and generalized, these flowcharts reflect participation across five years in with one single CLEC. Created entirely by Robin Basham, and now reduced to basic flow charts and their releationships, this awareness of process evolved through working with an evolving world class organization. The people who contributed as teams to create these models span decades in engineering and operations. Although samples and not actual process, they demonstrate Telecommunications process. We acknowledge all of the employees of CTC and INS (International Network Services) who during 1997 to 2002 collaborated in the design of over one hundred IT Enterprise Networking and Telecommunications processes. "None of us is as smart as all of us." It was an honor to have worked with all of you. We are proud to have participated in your success.

The flowcharts here are a reminder of the power of process when it is authentic and a part of real teams. Although under new leadership, CTC remains a leader in COLO and Telecom Services. Under new leadership and direction, CTC Communications is worth knowing. Their web site is found at http://www.ctcnet.com