Facilitated Compliance Management™ ® offers a customized package that streamlines company driven Process Development, Project Management, Risk Management, Process Change Management* and Work Instruction Management. Facilitated Compliance Management™ ® uses industry supported templates and scripted documentation to drive order from chaos, getting everyone in your organization -on the Same Page.

Why pay tremendous amounts in time and money to have experts redesign your company proprietary processes when the only true delivery of change can come from people already drawing from your payroll?

Process requires intimate business knowledge. People follow the processes that they design, so it is imperative to involve internal management in process development, monitoring and control. Get your people on THE SAME PAGE using Facilitated Compliance Management™ . Industries grow from within.

Phase 1 implementations take three to four weeks, supplying software and training for up to 20 internal power users. Phoenix Business & System Process provides competitively priced results, often completing projects at values significantly less than the cost of internal process development. Facilitated Compliance Management™ ® saves time and money.

PB&SP will spend up to 4 hours working with your organization for free. Consider scheduling a short process training and let your managers decide if Facilitated Compliance Management™® implementation is just what your organization needs.

Process is developed in response to risk as determined by perceived deficits in IT Control Objectives Maturity Models. Each Process is designed to mitigate risk of not meeting stated goals as defined by business stakeholders and in accordance with the CobiT®.3rd Edition.

For more information pertaining to Sarbanes-Oxley internal control requirements please visit our IT Control and IT Goverance resource pages, as well as download ISACA's IT Control Practice Statement For the CobiT®.High Level Control Objective M1 Monitor the Processes.

Assessment (CobiT®.Review and interview)

Upon a thorough assessment of the client's current documented and non documented processes PB&SP can validate and review the process goals and objectives for the the client's Corporate Information Technology organization as a whole. The goals and objectives Corporate IT groups are reviewed and validated to insure they support overall critical success factors. The Assessment step results in a clear picture of the required processes needed to support the end vision for mature controls within the Corporate Information Technology group. The result is a cohesive action plan and committed team focused on the same set of objectives and operating under the same set of metrics.

Define (Collaboration and Model Implementation)

Through the data gathering and analysis of the Assessment step, PB&SP and the client determine the final definition of the objectives, critical success factors, obstacles and solutions for optimization and or completion of required processes. Many of these items are already identified or in place and must be incorporated into the final solution. The client may have already made a commitment to several technologies and therefore it must be integrated into the overall strategy, assuming they do not preclude the client from accomplishing other strategic objectives.

Design (Customized High Level Process Architecture)

Once the critical process issues are identified and agreed upon, PB&SP collaborates to design the targeted processes. This stage includes ongoing training to the process team in utilizing the process development tools. The actual workflow of how events are generated and handled by the process organization is now known with roles and responsibilities defined and metrics agreed upon. It includes identification of the areas requiring attention to policies and procedures as well as any inconsistencies with the organization's objectives with recommended improvements. The result of the design phase provides the data needed to move to the detailed implementation of the tool set.

Educate (Training Documentation)

PB&SP's approach to education is mentored-based throughout any project. The intent is to educate all parties involved from the beginning of the project to insure there is a consistent, and agreed upon, vision of what is to be accomplished. As the project moves ahead, PB&SP strongly encourages the client's process staff to participate in activities, requiring full knowledge transfer. PB&SP will provide management with feedback as to the extent that their employees have mastered training and will report if it appears that team members are not participating in their own learning. (There will be a written test.) PB&SP also understands that the client process staff have existing responsibilities which cannot be ignored, however the greater the participation the quicker the process staff will reach self-sufficiency. The overall objective of this approach is to enable the process staff to be fully self-sufficient once the project is complete and not dependent upon PB&SP or other vendors.

Deploy

The final step is the deployment of the solution throughout the clients Information Technology organization. The deployment includes assisting with the implementation and integration of the required tools and implementation of any necessary process changes, all identified, defined and designed in the earlier stages of the methodology. PB&SP envisions its role during this phase to be in an advisory capacity. This will allow the client's Corporate Information Technology Department process staff to internalize the use of the Facilitated Compliance Management™ ® tool set. PB&SP could also play a hands-on role if needed and let the client direct the overall project.

The Facilitated Compliance Management™ Process Development Tracking System is customized based on client need. Customization and user training to can be scoped to include additional modules.
Standard package includes: Process Development, Work Instructions, Project and Risk Management. Standard Customization can include:

• One time addition of the client proprietary glossary terms. The client must supply the terms in text format.
• One time addition of Stakeholder id's. The client must supply the name and contact information in spreadsheet or text format.
• OPTIONAL One time addition of Microsoft Access user security. PB&SP will apply a database password and user accounts providing a client employee is made available to assume the role of database security administrator. In the absence of this person, PB&SP will not assume responsibility for database security administration.
• Up to four hours of script customization for the specific purpose of changing documentation headers to match client Company Proprietary Process Documentation Language. The request for change to headings must be made within the first week of engagement, in writing, with a printed example of how the new product should appear.
• One hour to add the client Logo to ten reports
• Up to four hour team kick off presentation "Making Process Real: Procedure Guidelines" for any size audience
• Up to 20 hours of one on one and group user training.
• Up to 10 minor field changes to the Process Template

Why spend money trying to train and manage process in a sea of change? Harness immediate success through the implementation of templates developed by and ISO and IT Governance experts. Experience success TODAY.

Facilitated Compliance Management™ ® will guide your company through template based Process, Project, Risk and Work Management. Allow FCM's PDTS to generate your Process documents, supplying up to the minute evidence of IT Control.

* Change Management, designed to support the human aspects of change, is customized based on industry and requires a minimum of eight additional weeks implementation.